FAQS – Frequently Asked Questions

What is Signal Centre?

Signal Centre is a platform that provides unbiased professional analysis and trade ideas for multiple asset classes using a technical analysis based trading methodology.

 

What is a trade idea/signal?

A trade idea consists of an entry level, target level and stop level. Our experts analyse markets in order to formulate intraday and short term signals. The ideas are the views of Signal Centre staff only and do not consider individual circumstances or affordability to trade products.

 

How are the signals formulated?

Signal Centre employs experienced and fully qualified technical analysts who use their skill and expertise to formulate good risk/reward trade ideas. Each signal provides detail on the rationale for the trade, allowing users to develop a better understanding of technical analysis and its uses. Each idea is analysed on an individual market basis and no cross-market consideration is made, unless specifically stated.

 

How to trade Signal Centre signals?

All ideas consist of an entry/open/trigger level, stop (loss) level and target (profit) levels.

For our intraday trade ideas, the majority of our open intraday trade ideas are closed at 21:00 UK time. Open APAC trade ideas are closed at 16:00 UK time the following day. For our short term trade ideas, these are generally closed at target or stop level.

Action – Buy or Sell

Entry/Open/Trigger – This is the level or levels which we consider to be a level to open a trade.

Stop – This is the level at which the trade should be closed and a loss realised.

Targets – This is the level or levels at which the trade should be exited and profit realised.

Closed – For performance of our trade ides/signals, we set a pre-determined time expiry which is recorded as the level at which the trade is closed and the profit/loss realised.

 

How is performance measured?

We measure our performance using ‘R’ as we feel this is an honest and fair way of displaying our returns. ‘R’ represents ‘Risk’ and it measures the distance between the entry point of your trade and your stop loss order. ‘R’ is simply the amount of money risked on each trade. Our clients can get a clearer picture of how we are performing and can apply these trades to their own risk tolerance.

 

Do you publish performance?

We provide a limited history of performance on our website, which you can find here.

Full subscribers will get access to more performance data via our dashboard.

 

What is your definition of ‘Short Term’?

Trade duration has a different meaning depending on who you ask. At Signal Centre we class any trade with an expected duration of 1 day to 1 month as ‘Short term’. ‘Medium term’ we class as any trade with an expected duration of 1 month to 3 months and ‘Long Term’ we class as any trade with an expected duration of 3 months and beyond as ‘Long term’.

 

How much does the service cost? 

See pricing page.

 

I am unsure on some of the terminology used? 

See Glossary of Terms.

 

I disagree with a trade idea

Differing opinions are what make a market. Each trader/analyst interprets information differently. There is no obligation to follow our ideas. We provide unbiased opinions on markets and just call it how we see it at any given time.

 

Why should I pay when I can get the signals for free from my broker?

The analysis and trade ideas are free via several brokers. The additional benefits of subscribing direct are access to additional markets & timeframes, our daily fundamental report, video analysis, updates direct to your inbox, mobile app with notifications and fair use of ask the analyst service.

 

I have a question about one of your ideas

Please direct any questions via the contact us form.

 

Why do you not provide a free trial?

We do not provide a free trial. However, the first month of each subscription is reduced to a nominal fee of £25 to cover administration costs.

 

How much should I be risking on each trade?

We cannot advise you directly on investment decisions. Please see our ‘How to trade’ section in the analysis section of our site,  which summarises a standardised risk/reward based approach trading.

 

I want to make a complaint

If you wish to make a complaint, please do this via the contact form or by email to support@signalcentre.com

 

How do I cancel my subscription?

You can cancel your subscription via the dashboard or by email to support@signalcentre.com

 

Do you provide copy trading?

We do not currently provide copy trading.

 

Do you display signals on MT4/MT5?

Yes, we have an MT4 & MT5 indicator.

 

I have a business proposal I would like to discuss

Please forward your business proposal to support@signalcentre.com

 

Can I buy signals for individual markets?

Currently, the subscription is for all signals and markets. More tailored subscription options will be available in the future.

 

I can’t sign in?

Please contact us with your query via the contact us form.

 

I work at an institution and would like to discuss your offering in more detail

We would be happy to discuss your requirements. Please fill in the contact us form.

 

I am not receiving any emails?

Please contact us with your query via the contact us form.

 

Do you have an API that I can access?

Our API is only available to Institutional customers.

 

Do you accept Bitcoin?

No, we do not currently accept Bitcoin but we do hope to offer this in the future.

 

Do you provide updates on when to take profit?

Yes. We monitor our triggered ideas and provide updates between 07:00hrs & 16:00 hrs UK time.

 

Do you provide any training on the basics of the system?

Yes. We are happy to arrange a call to explain the analysis and provide clarity on the trade ideas.

 

Do you offer a managed service?

No. We currently do not provide a managed service. However, this may be something that we provide in the future.

 

Do you provide recommendations on Options?

Not yet, however, this may be something we provide in the future.

 

Do you provide recommendations on Futures?

Not currently, however, this may be something we provide in the future.

 

What books would you recommend for beginner traders?

There are many trading and analysis books. The following are among our favourites:

Market Wizards by Jack D. Schwager

Reminiscences of a stock operator by Edwin Lefevre

Technical Analysis of the Financial Markets by John J. Murphy

Trade your way to Financial Freedom by Van K. Tharp

Here is a comprehensive reading list published by the Society of Technical Analysts.

 

How have you calculated performance?

Yes, we have a detailed performance available on request to customers. A general guide on how our ideas have performed is available here

 

I have lost money on your recommendations

All products and services of PIA are sold as information services for investors and traders, and are not personal recommendations to buy or sell securities or any other type of investment. Please read our disclaimer

 

Is there any downtime in the service throughout the year?

Yes. We do not provide intraday service during the Christmas period (2 weeks either side of December 25th)

 

Do you offer any affiliate programs?

No we do not currently have an affiliate program but would be very happy to discuss any business proposals. Please fill in the contact us form.

 

What time should I expect to receive the signals?

We operate intraday signals for three time-frames and trades are published prior to these sessions. UK & European ideas are published between 06:00 hrs & 08:00 hrs. US ideas are published between 12:00 hrs & 14:30 hrs. APAC ideas are published between 16:00 hrs & 19:00 hrs. (All times quoted are UK time)